Journal of business and entrepreneurial studie <p>Journal of business and entrepreneurial studies is an edited publication by <em><a href="">Universidad del País INNOVA</a></em> (Mexico). All the material submitted to the journal for publication and accepted by the Editorial Committee in attention to its quality and relevance is subjected to review by peer specialists in the corresponding fields of knowledge. Journal of business and entrepreneurial studies is a scientific journal in the month of January - April, July and October. The publication of articles of original research results in Spanish and English which covers a variety of topics related to several knowledge areas that includes business, education,applied engineering and mathematics, technology, environmental technology, computering science and social sciences.</p> <p> <strong>Indexing</strong></p> <p><strong>REDALYC. </strong>;tipo=coleccion</p> <p><strong>Latindex 2.0</strong></p> <p><strong>Scientific Indexing Service</strong></p> <p><strong>Actualidad Iberoamaericana</strong></p> <p><strong>Erih Plus</strong></p> <p><strong>Clase</strong>;local_base=cla01</p> <p><strong>Información y tecnología</strong></p> <p><strong>REDIB</strong></p> <p><strong>Dialnet </strong></p> <p><em><em><strong> </strong></em></em></p> <p> </p> <p> </p> <p> </p> en-US Journal of business and entrepreneurial studie 2576-0971 <p><strong>Licensing Agreement</strong></p><p>This journal provides free access to its content through its website following the principle that making research available free of charge to the public supports a larger exchange of global knowledge. </p><p>Web content of the journal is distributed under a <strong>Attribution-NonCommercial-ShareAlike 4.0 International.</strong></p> Incidence of the pricing system on the performance of handcrafted wood furniture production enterprises <p><span style="vertical-align: inherit;"><span style="vertical-align: inherit;">La actividad artesanal ha convertido a algunas zonas del Ecuador en referentes para la fabricación de muebles de madera. </span><span style="vertical-align: inherit;">La experiencia del artesano es hegemónica a la tecnificación, sin embargo, estas unidades productivas no han establecido pautas que permitan al artesano tener una visión financiera clara, reflejando la realidad de la fabricación de muebles de madera, limitando a los productores una visión futurista de crecimiento. </span><span style="vertical-align: inherit;">En la investigación se analiza la incidencia de la fijación de precios en los resultados financieros obtenidos en el último año, con información aportada por los artesanos mediante la aplicación de técnicas de investigación y sustentada en el marco teórico. </span><span style="vertical-align: inherit;">El análisis de los resultados permitió conocer la incidencia de las variables precios y comercialización en el comportamiento de los resultados financieros,</span></span></p> Liliana Mercedes Tul Tipantuña Copyright (c) 2021 2021-06-04 2021-06-04 5 3 10.37956/jbes.v5i3.177 Information source observatories: Concepts and theoretical review <p>Nowadays, information is a fundamental tool to improve competitiveness and success in organizations. Observatories through technological surveillance and competitive intelligence are a source of knowledge management. In Colombia there is a multiplicity of topics in the observatories as a valuable support for decision makers of companies and institutions of public or private character and mixed economy. What criteria do the observatories implement as sources of information in the search for reliable data to their stakeholders, taking into account that these particularize the variables in the creation of new knowledge, helping the actors (public, academic and business) to make the best decisions in the development of the regions in particular in the area of influence of UNIMINUTO Zipaquirá regional center? This paper identifies concepts and makes a theoretical review of observatories in order to argue the feasibility of creating a competitive intelligence observatory in UNIMINUTO Zipaquirá regional center.</p> Carlos Eduardo Martínez Albarracín William Ernesto Bolívar Salgado Nohelia Marcela Gutiérrez Salgado Copyright (c) 2021 2021-06-04 2021-06-04 5 3 10.37956/jbes.v5i3.178 Communication network to optimize the quality of customer service in decentralized agencies - Municipality of Chiclayo <p>This research work is called Communication network to optimize the quality of user service in decentralized agencies - municipality Chiclayo 2019, which aims to design a communication network for interconnection of decentralized agencies to improve communication and service of the municipality Chiclayo 2019. The implementation and articulation to integrate the communication network to the information technology service, among the decentralized agencies to achieve communication coverage and improvement in the administration and user service. For this research, the instruments used for the collection of information are in accordance with the objectives to be achieved during the research process and that allow obtaining the necessary information for the basis of the research. It is intended to provide the solution to the problems of communications and control of the same in the entity, with an adequate and scalable technological architecture that will serve as the basis for future projects in technology and others that rely on the use of ICT services. All this according to the mission of the entity framed within the regulations of the state reform and sustainable development.</p> Rafael Damián Villón Prieto Claudia Rosalía Villón Prieto Copyright (c) 2021 2021-06-04 2021-06-04 5 3 10.37956/jbes.v5i3.179 Application of the PHVA cycle to increase productivity in the Frescor production area of ARY Servicios Generales S.A.C, 2020 <p>This research called "Application of the PHVA cycle to increase productivity in the Frescor production area of the company ARY Servicios Generales S.A.C, 2020", aims to increase productivity by using the PHVA cycle. This research is classified as experimental, since the application of this technique will be applied to all operators in the area under study. Also, the ABC classification was used because with this tool we can determine the level of rotation of the products manufactured by this organization, once the results were obtained, the same tool was applied again, which determined that there are 11 products with a high level of rotation. Within this investigation an interview, 5'S methodology, and the standardization of work methods were used. Consequently, to evaluate productivity, a product was taken as a sample where we can observe that the productivity of both labor and raw material increased by 27% and 33% respectively. Under this context, we sought to ratify the</p> <p>The results of a hypothesis test led us to conclude that the application of the PHVA cycle allows us to increase the productivity of organizations.</p> Ricardo Steiman Benites Aliaga Alex Antenor Benites Aliaga Santos Santiago Javez Valladares Segundo Gerardo Ulloa Bocanegra Copyright (c) 2021 2021-06-04 2021-06-04 5 3 10.37956/jbes.v5i3.181 Administrative management in procurement processes in a public sector entity <p><span style="vertical-align: inherit;"><span style="vertical-align: inherit;">El objetivo de este trabajo fue investigar las implicaciones de la gestión administrativa en los procesos de adquisiciones en una entidad del sector público, con un enfoque cualitativo, el diseño fue un estudio de caso, se realizaron entrevistas mediante guías estructuradas de entrevistas, cuyos resultados permitirán a las autoridades y funcionarios para implementar medidas correctivas para que la gestión administrativa y los procesos de adquisiciones se realicen de manera eficiente y transparente. </span><span style="vertical-align: inherit;">Los resultados mostraron que no hubo interrelación entre las fases de la gestión administrativa, no se cumplieron los plazos, las directivas o manuales están desactualizados, existe una falta de seguimiento y fiscalización de sus procesos, con el fin de lograr las metas marcadas por la entidad en de manera oportuna.</span></span></p> Pompeyo Gabriel Asca Agama Olga María del Carmen Ramos Huamán Roque Juan Espinoza Casco Rogelio Espinoza Gálvez Copyright (c) 2021 2021-06-04 2021-06-04 5 3 10.37956/jbes.v5i3.182 Impact of public policies on citizen security in a district of Lima <p>The present of investigation "Impact of the public policies of city security in the district of Lurigancho Chosica, 2019", had as general objective to determine was the impact of the Public Policies of City Security in the district of Lurigancho Chosica, 2019. The method was descriptive type, qualitative approach; non-experimental design: cross-sectional, the population of the district of Lurigancho Chosica, sample interview is 04 officials of the Municipality of Lurigancho Chosica, the content of non-probabilistic type. The personal technique to collect information was the interview. The following conclusions were reached: a) The public policies of citizen security that were applied in the district of Lurigancho Chosica did not yield the fruits</p> <p>that were expected, b) It has good strategies, but they are not applied in their totality and c) Prostitution and delinquency continue to advance.</p> Victor Raul Castagnola Sanchez Copyright (c) 2021 2021-06-04 2021-06-04 5 3 10.37956/jbes.v5i3.183 Balanced Scorecard for decision making and development of sustainability strategies for a tourism destination <p>The objective of this article is to use the Balanced Scorecard (BSC) for tourism management in the tourist destinations of Sucre, San Vicente, Jama and Pedernales. The development of this research was carried out by means of the analytical-exploratory method; the techniques used were the following: bibliographic review, SWOT matrix and the Balanced Scorecard Matrix. In this regard, the BSC is one of the most efficient, effective and efficient management techniques. The purpose of the BSC is to develop a management system of key factors for success, based on indicators that facilitate follow-up and achievement of objectives. Accordingly, it is concluded that the Balanced Scorecard ensures alignment between the following perspectives: Financial, Customers, Training-Internal Processes and Environmental. In summary, the</p> <p>BSC will provide the study area with a complete vision for decision making for businessmen and authorities. The company's operations and measures to satisfy customers/tourists, level of innovation in processes and operational activities to improve environmental quality in the destinations in a sustainable manner, and thus improve the economy.</p> Gema Viviana Carvajal Zambrano Anabel Carolina Chávez López Dianelys Nogueira Rivera Marie Lía Velásquez Vera Copyright (c) 2021 2021-06-04 2021-06-04 5 3 10.37956/jbes.v5i3.184 Competencies of the area of statistics in legal research <p>The activity carried out by legal institutions in societies as an expression of social and human realities, demands the understanding of these for the construction of a fair and equitable legal order, which contributes to generate progress, development and individual and social welfare. Achieving this understanding and promoting the generation of knowledge requires that the training offered by universities to future legal professionals emphasizes training for research as an instrument for generating knowledge, providing them with solid competencies and contributing to their education as ethical citizens; cultivating critical and independent thinking and the capacity for lifelong learning. Based on these premises, the paper proposes a reflection on research in the legal field and the unavoidable training of law students in competencies related to the application of statistical techniques and tools to social facts, to measure them, deduce laws that govern them and make predictions. As a condition to carry out legal research, creating rigorous knowledge and validity to analyze and explain material and human facts that determine the social structure.</p> <p>&nbsp;</p> Silvio José Castellanos Herrera Stella Serrano Moreno Copyright (c) 2021 2021-06-04 2021-06-04 5 3 10.37956/jbes.v5i3.185