VERNAZA ARROYO, G.; QUIÑÓNEZ GUAGUA, O.; CHAMORRO QUIÑÓNEZ, J. .; QUIÑÓNEZ CAICEDO, N. Quality in the customer service of the tourist hotel apparatus of the canton Esmeraldas. Journal of business and entrepreneurial studie, [S. l.], 2021. Disponível em: https://www.journalbusinesses.com/index.php/revista/article/view/262. Acesso em: 1 may. 2026.