Terranova Mera JE, Bravo Bravo Ángel O. Customer satisfaction through measurement to improve tourism in hotels in the General Villamil Beaches Province of Guayas. JBES [Internet]. 2018 Jul. 3 [cited 2026 Apr. 16];2(2):27-36. Available from: https://www.journalbusinesses.com/index.php/revista/article/view/14