Effect of collection strategies on the collection effectiveness of the Tax Administration Service of Trujillo -SATT

Abstract

The present research aimed at proposing the application of collection strategies to increase the effectiveness in the Collection of the Tax Administration Service of Trujillo-SATT. Currently, the organization is a national leader within the context of similar institutions, and its strategic objective, from a financial perspective, is to maintain that leadership through innovation and creativity in collection strategies with a scientific base increasingly consistent with the Development and dynamism of the national macroeconomic environment. The methodology used in the research corresponds to a quasiexperimental design with the application of surveys and interviews. Relevant aspects in the collection management are analyzed to identify the correct measures and those that are not meeting their efficiency objectives in Tax Collection. Concluding, that through the execution of this proposal, it will be possible to achieve a greater effectiveness in the Tax Collection, as well as to improve its main critical points, providing a better service, and achieve absolute leadership, bringing a better relationship between the administration and the administered